Privacy Policy for Rideeats Food Ordering and Delivery Mobile App Effective Date: 2023

1. Introduction

Thank you for using Rideeats food ordering and delivery mobile and web app.

We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how Rideeats (hereinafter referred to as We/company/our app) collects, use, disclose, and safeguard your information when you use our App. By using our App, you consent to the terms of this Privacy Policy.

2. Information We Collect

2.1.1 Personal Information:

When you use our App, we collect personal data from you when you voluntarily provide such information, such as when you contact us to place order for our products or to inquire about any information, respond to one of our surveys, which typically includes your:

  • Name
  • Telephone Number
  • Email Address
  • Home Address
  • Information about your home which you give us
  • Your payment details
  • Your IP address and
  • Any other personal information which you give us in connection with the Services.
  • Wherever We collect personal data we make an effort to provide a link to this Privacy Policy. If You send us personal correspondence, such as emails or letters, we may collect such information into a file specific to You.

2.1.2 URLs:

In general, You can browse our Website without telling Us who You are or revealing any personal information about yourself.

Once You give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional.

You always have the option to not provide information for the fields that are optional. 

We may automatically track certain information about You based upon your behaviour on Our Website. 

We use this information to do internal research on Our users' demographics, interests, and behaviour to better understand, protect and serve Our users.

This information is compiled and analysed on an aggregated basis. 

This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on Our Website or not), your browser information, and your IP address.

2.1.3 Cookies:

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.

"Cookies" are small files placed on your hard drive that assist us in providing our services. 

We offer certain features that are only available through the use of a "cookie". Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. 

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

2.1.4 Payment Information:

If You transact with Us, We collect some additional information, such as a billing address, a debit card number and a debit card expiration date and/ or other payment instrument details and tracking information.

2.2 Usage Information:

We may collect information about how you use the App, including your interactions with the App's features, orders placed, and preferences.

2.3 Device Information:

We may collect information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.

3. Use of Information

We may use the collected information for the following purposes:

3.1 Order Processing: To process your food orders, facilitate delivery, and provide customer support.

3.2 App Improvement: To improve our App's functionality, features, and user experience based on user feedback and usage patterns.

3.3 Communication:To communicate with you regarding order updates, promotional offers, and other relevant information.

3.4 Legal Compliance: To comply with applicable laws, regulations, and legal obligations.


3.b.1 When You provide Us with personal information to complete a transaction, verify your debit card, place an order, arrange for a delivery or return a purchase, it is deemed that You have consented to the use of your personal information by Us to carry out the transaction as requested.

3.b.2 In the course of business, if your personal information is required for any secondary reason, We shall specify the reason for requiring such information. Upon such request, You shall have the option to refrain from revealing such information to Us.

3.b.3 If after You consent, either impliedly or expressly, for your personal information to be used by Us, You change your mind, You may withdraw your consent for Us to contact You, for the continued collection, use or disclosure of your information, at any time. Such withdrawal of consent shall be communicated to Us either through our provided support centers.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers:We may share your information with trusted third-party service providers who assist us in operating our App, processing payments, delivering orders, and other necessary activities.

4.2 Legal Requirements:Legal Requirements: We may disclose your information if required by law, court order, or government regulations, or when we believe it is necessary to protect our rights, safety, or the rights, safety, or property of others.


4.B.1 We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of Our Website; and to facilitate joint or co-branded services where such services are provided by more than one corporate entity. 

Those entities and affiliates may not market to You as a result of such sharing unless You explicitly opt-in.

4.B.2 We may disclose personal information of You if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. 

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.


5.B.1 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

5.B.2If you provide Us with your credit card information, the information is encrypted using secure socket layer technology (SSL). 

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all requirements and implement additional generally accepted industry standards.

5.B.3In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. 

So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

5.B.4Once you leave Our website or are redirected to a third-party website or application, You are no longer governed by this Privacy Policy or our website’s Terms of Service.

5.B.5When you click on third party links on Our Website, We are not responsible for the privacy practices of other sites and for the loss or consequential damage that may be caused to you and encourage You to read their privacy statements.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. 

To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us using the contact details provided below.


6.B.1By using this site, You represent that You are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

7. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our App. 

Your continued use of the App after the changes become effective constitutes your acceptance of the revised Privacy Policy.

7.2 If our Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to You.

8. Contact Us

If you have any questions or inquiries regarding this Privacy Policy or our privacy practices, please contact us at +234 906 934 9646

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